Privacy Policy

Riha Clothing is an ethnic women's clothing brand based in India. We sell products via our website, WhatsApp, and Instagram. This Privacy Policy explains how we collect, use, and protect the personal information you share with us.

Information you provide directly: When you place an order or contact us, you may share your name, phone number, email address, delivery address, and payment details. We collect only what is necessary to fulfil your order.

Newsletter & popup sign-ups: If you subscribe to our newsletter or enter your email/phone in our promotional popup, we store that information to send you updates and offers. You can unsubscribe at any time.

WhatsApp & Instagram: When you message us, those conversations are subject to Meta's privacy policies. We use the information solely to respond to queries and process orders.

Usage data: Our website may automatically collect standard analytics data such as browser type and pages visited. This data is aggregated and not linked to any individual.

Order fulfilment: To confirm, process, and deliver your order and send order updates.

Customer support: To respond to queries, handle returns, and resolve issues.

Marketing: To send promotional messages if you have opted in. You may opt out at any time.

Improvements: To understand how customers use our website and improve our services.

We do not sell, rent, or trade your personal information to third parties. We may share your delivery address and phone number with our courier/logistics partners solely for the purpose of delivering your order.

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship and up to 2 years thereafter for legal and accounting purposes.

Access: You may request a copy of the personal data we hold about you.

Correction: You may ask us to correct inaccurate or incomplete data.

Deletion: You may request that we delete your personal data, subject to legal obligations.

Opt-out: You may unsubscribe from marketing communications at any time by messaging us on WhatsApp or Instagram.

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect certain site functionality.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy, please contact us on WhatsApp or at rihaclothing@gmail.com.